Terms and Conditions

1. Booking & Payment

  • All sessions must be booked in advance through the online scheduling system.

  • Private sessions require payment at the time of booking.

  • Group mat classes at Dellwood Country Club are billed directly to member accounts.

2. Cancellation & No-Show Policy

  • Private sessions must be canceled at least 24 hours in advance. Late cancellations will incur a 50% fee.

  • Group mat classes must be canceled at least 12 hours in advance. Late cancellations will also incur a 50% fee.

  • No-shows will be charged the full session rate.

3. Refunds and Transfers

  • Sessions and packages are non-refundable once purchased.

  • Sessions within a package must be used within 60 days from the date of purchase unless otherwise agreed in writing.

  • Transfers of packages or sessions to another individual are not permitted without prior approval.

4. Late Arrival

  • Arriving late reduces your session time and limits your ability to participate safely.

  • Clients arriving more than 15 minutes late to a group class may not be permitted to join and will be charged as a no-show.

5. Health & Safety

  • By booking, you confirm that you are physically able to participate in Pilates.

  • Please inform Lisa of any injuries, limitations, or medical conditions before your session.

  • Sustain Pilates reserves the right to refuse participation if a client appears unable to exercise safely.

6. Liability Waiver

  • Participation in Pilates is at your own risk. By booking, you acknowledge that Pilates is a physical activity that carries inherent risks. You confirm you are in good physical condition and capable of physical activity, and have consulted a physician if necessary.

  • You voluntarily assume full responsibility for any risks, injuries, or damages that may occur. Sustain Pilates and its instructors are not liable for any personal injury, loss, or damage sustained during or after sessions.

  • You also waive, release, and discharge Sustain Pilates and its instructors from any and all claims or causes of action arising out of your participation.

7. Studio Conduct

  • Please silence phones and be respectful during sessions.

  • Grip socks are required for all private studio sessions.

  • Sustain Pilates reserves the right to remove clients who are disruptive or disrespectful.

8. Privacy

  • Personal information collected during booking and sessions will be used solely for the purpose of scheduling and providing Pilates services and will be kept confidential.

9. Policy Updates

  • Sustain Pilates reserves the right to update policies at any time. Significant changes will be communicated to clients.