1. Booking & Payment

All sessions must be booked in advance through the online scheduling system.
Private sessions at the Sustain Pilates studio require payment at the time of booking.
Group mat classes at Dellwood Country Club will be billed directly to member accounts.

2. Refunds and Transfers

Packages and sessions are non-refundable once purchased.
Sessions within a package must be used within 60 from the date of purchase unless otherwise agreed.
Transfers of packages or sessions to another individual are not permitted without prior approval.

3. Cancellation & No-Show Policy

Private, duet, triplet, and foursome sessions must be canceled at least 12 hours in advance. Late cancellations will incur a 50% fee.
Group mat classes must be canceled at least 2 hours in advance. Late cancellations will also incur a 50% fee.
No-shows will be charged the full session rate.
For the safety and flow of each session, arrivals more than 15 minutes late may not be permitted to join and will be charged as a no-show.

4. Late Arrival

Arriving late may reduce your session time and limit your ability to participate safely.
Clients arriving more than 15 minutes late to a group class may not be allowed to join due to the missed opportunity to properly prepare the body.

5. Health & Safety

By booking, you confirm that you are physically able to participate in Pilates.
Please inform your instructor of any injuries, limitations, or medical conditions before each session.
Sustain Pilates reserves the right to refuse participation if a client appears unwell or unable to exercise safely.

6. Liability Waiver

Participation in Pilates sessions is at your own risk. By booking and participating in any session with Sustain Pilates, you acknowledge that Pilates is a physical activity that carries inherent risks. You affirm that you are in good physical condition, have consulted with a physician if necessary, and are capable of engaging in physical activity.
You voluntarily assume full responsibility for any risks, injuries, or damages—known or unknown—that may occur as a result of participation, including but not limited to injury, illness, or aggravation of a pre-existing condition. Sustain Pilates, its instructors, and affiliates are not liable for any personal injury, loss, or damage sustained during or after sessions.
You also waive, release, and discharge Sustain Pilates and its instructors from any and all claims or causes of action arising out of your participation.

7. Studio Conduct

Please silence phones and be respectful during sessions.
Clean grip socks are recommended for all sessions.
Sustain Pilates reserves the right to remove clients who are disruptive or disrespectful.

8. Privacy

Personal information collected during booking and sessions will be used solely for the purpose of scheduling and providing Pilates services and will be kept confidential.

9. Policy Updates

Sustain Pilates reserves the right to update policies at any time. Significant changes will be communicated to clients.